Terms of Service & Booking Policy

Nature of Service - Instant Booking

Instant Booking results in immediate ticket issuance once payment is successfully completed
and fare is available.

• Prices are live and may change until the ticket is issued.
• Once issued, the booking is governed solely by airline fare rules.
• AIRSAVE acts only as a facilitation platform and does not control airline refund or change
  policies.

Refunds & Cancellation Rules

• After ticket issuance:
  • Refunds, cancellations, and changes are subject only to airline fare rules.
  • AIRSAVE does not guarantee refunds unless permitted by the airline.
  • Airline penalties, fare differences, and service charges may apply.
  • Booking, Handling & Support Fees are NON-REFUNDABLE.

Instant FlexiPay – How It Works

• Instant FlexiPay is available only if the date of travel is within 10 days from the booking
  date.
• The flight ticket will be issued only after full payment is completed.
• By choosing Instant FlexiPay, I agree to:
  • Pay the upfront amount displayed at checkout, and
  • Complete the remaining balance before the date of travel.

Balance Payment Obligations

• The remaining balance must be paid before the date of travel.
• No reminders will be sent.
• Failure to complete payment will be treated as Customer-Initiated Cancellation (Non-
  Completion of Payment) and no refund will be provided.

Refund & Cancellation Rules

• Once the ticket is issued:
  • Refunds, cancellations, and changes are subject only to airline fare rules.
  • AIRSAVE does not guarantee refunds unless permitted by the airline.
  • Airline penalties, fare differences, and service charges may apply.
  • Booking, Handling & Support Fees are NON-REFUNDABLE.

Wallet Usage for Instant & Instant FlexiPay Bookings

• Wallet credits are applied automatically if eligible.
• Maximum wallet usage is ₹300 per passenger per booking (or available balance,
  whichever is lower).
• Wallet credits:
  • Are non-cash and non-transferable
  • Do not override airline refund rules
• If a refund is processed as per airline rules:
  • Wallet credits used will be re-credited to the AIRSAVE Wallet, subject to policy.

Nature of Booking - AIRSAVE ADVANCE PREMIUM

• AIRSAVE ADVANCE PREMIUM is an advance reservation service, not an instant flight
  ticket.
• Fare is subject to market availability and prevailing pricing at the time of issuance.
• Payment of the reservation amount (whether paid in full or via FlexiPay) does not
  guarantee ticket issuance.
• Ticket issuance is attempted later and is system-driven, strictly as per AIRSAVE program
  rules.
• Historically, AIRSAVE has issued tickets for multiple ADVANCE PREMIUM reservations;
  however, ticket issuance is not guaranteed and depends on availability and program
  rules.
• If issued, the ticket will be issued and delivered by AIRSAVE or its authorized ticketing
  partner (Yatra) on or before 7 days prior to the date of journey. AIRSAVE remains the
  customer’s booking and support platform.
• If a ticket cannot be issued (‘Unable to Issue’ outcome), any applicable refund will be
  processed partly to the original payment method and partly as AIRSAVE Wallet travel
  credits, in the proportions defined in the Refund & Wallet Policy.

The Primary Passenger Responsibilities – Pay Booking in Full

Mandatory Travel Confirmation

• AIRSAVE will send a mandatory travel confirmation request 9 days before the date of
  journey,
• A 36-hour response window will be provided.
• Automated reminders will be sent approximately every 12 hours.
• It is the responsibility of the Primary Passenger to confirm the travel within 36 hours of
  receiving the confirmation request.

Ticket Issuance Timeline

• Issuance is subject to availability, pricing conditions, and AIRSAVE program rules.
• The AIRSAVE ADVANCE PREMIUM process is designed to reach a defined outcome on or
  before 7 days prior to travel.

DATE/ROUTE/NAME CHANGE

• Changes are allowed up to 9 days before travel
• Travel Date Change Rule: If Travel Date change is requested a fee of ₹349 + applicable
  GST will be charged.
• Name Change Rule: If change of name is requested a fee of ₹349 + applicable GST will
  be charged.
• Route Change Rule: If change of route is requested a fee of ₹349 + applicable GST will be
  charged.
• Combo Change Add-On: It will allow the user to change any two of the three (Date,
  Name, Route) and ₹599 + applicable GST will be charged.

AIRSAVE ADVANCE PREMIUM – Confirmation & Payment Process (FlexiPay)

Upfront Payment

• The primary passenger understands that the primary passenger is paying ₹1,047 +
  applicable GST now.
• This amount represents a partial reservation commitment and does not constitute full
  payment.
• Remaining payment represents the Advance Reservation Amount.

Balance Payment (FlexiPay Only)

• The balance payment will be requested 10 days before the Date of Journey.
• The primary passenger will be provided a 36-hour window from the request to complete
  the payment.
• Automated reminders approximately every 12 hours for the balance payment will be
  made.
• Failure to complete the payment within this window will result in booking lapse, as per
  the AIRSAVE ADVANCE PREMIUM Booking policy.

Flight Selection at Balance Payment

• This balance payment and flight selection flow is available only for the originally selected
  travel date and route (11 days or more from the date of journey) and does not create a
  new booking.
• After completing the initial FlexiPay payment, the primary passenger understand that the
  primary passenger can view my booking in the “My Bookings” section, where my travel
  date and route will be displayed along with a pending balance payment status.
• By clicking to complete the balance payment, the primary passenger will be redirected to
  the flight search results page for the same travel date and route. These fields will be
  locked (greyed out) and cannot be changed at this stage.
• The primary passenger understand that the primary passenger is free to select any
  available flight from the displayed results at the time of balance payment, based on
  current availability and pricing.
• The final amount payable will be based on the selected flight’s prevailing market fare at
  the time of payment and ticket issuance.
• Booking Handling & Support Fees will not be applicable here.

Mandatory Travel Confirmation

• AIRSAVE will send a mandatory travel confirmation request 9 days before the date of
  journey,
• A 36-hour response window will be provided.
• Automated reminders will be sent approximately every 12 hours.
• It is the responsibility of the Primary Passenger to confirm the travel within 36 hours of
  receiving the confirmation request.

DATE/ROUTE/NAME CHANGE

• Changes are allowed up to 9 days before travel
• Travel Date Change Rule: If Travel Date change is requested a fee of ₹349 + applicable
  GST will be charged.
• Name Change Rule: If change of name is requested a fee of ₹349 + applicable GST will
  be charged.
• Route Change Rule: If change of route is requested a fee of ₹349 + applicable GST will be
  charged.
• Combo Change Add-On: It will allow the user to change any two of the three (Date,
  Name, Route) and ₹599 + applicable GST will be charged.

Fare Difference

• The primary passenger understands that under the AIRSAVE FlexiPay model, the airfare
  is not locked at the time of reservation.
• The final payable amount will be based on the prevailing market fare at the time of
  balance payment and ticket issuance.
• The fare may increase or decrease between the reservation date and the payment date,
  and I agree to pay the applicable amount at the time of payment.
• The primary passenger further understands that even after such adjustment, the
  AIRSAVE ADVANCE PREMIUM model is designed to target a minimum saving of ₹750
  compared to AIRSAVE’s Instant Booking price for the same flight at the time of issuance,
  subject to program rules and availability.
• No refund of the service fee component is applicable, except where a limited goodwill
  refund is expressly stated under the Unable-to-Issue outcome.

Ticket Issuance Timeline

• Issuance is attempted only after confirmation and balance payment.
• Issuance remains subject to AIRSAVE program rules.
• Final outcome will be reached no later than 7 days before travel.

Voluntary Conversion to Instant Booking (Customer-Requested)

The primary passenger understands that they may request conversion of their AIRSAVE
ADVANCE PREMIUM Reservation into an Instant Booking at any time before ticket issuance.

The primary passenger understands that such conversion is optional and will be initiated only
upon my explicit request. The primary passenger understands that upon conversion:

• The primary passenger will be required to pay the prevailing market fare difference and a
  conversion fee of ₹349 + applicable GST.
• Their booking will be treated as an Instant Booking after conversion.
• AIRSAVE ADVANCE PREMIUM refund protections and defined issuance outcomes will no
  longer apply.
• The primary passenger understands that once my booking is converted to the
  Instant Ticket Model, it cannot be reverted to the AIRSAVE ADVANCE PREMIUM
  Reservation Model under the same booking, and any return to the Advance
  model will require a fresh booking.
• The primary passenger understand that once converted and the ticket is issued,
  all refunds, cancellations, and changes will be governed solely by airline fare
  rules and AIRSAVE Instant Booking policies.

AIRSAVE Wallet Policy

AIRSAVE Wallet credits are closed-loop service credits. Wallet credits are service credits
usable only for future bookings on the AIRSAVE platform. Wallet credits are not cash,
deposits, or savings.

Wallet Credits May Be Issued Due To

• Unable-to-Issue outcomes, or
• Promotional or goodwill credits issued by AIRSAVE.

Usage Rules

• Usable only on the AIRSAVE platform.
• Maximum ₹300 per passenger per booking (or available balance, whichever is lower).
• Applied automatically at checkout when eligible.

Order of Wallet Credit Utilization

When multiple types of wallet credits are available in a customer’s AIRSAVE Wallet, credits will
be applied in the following order only:

1. 1. Outcome-related wallet credits (including credits issued as part of Unable-to-Issue
   outcomes), and
2. 2. Promotional or goodwill wallet credits.

This order of utilization is system-defined and automatic and cannot be changed or
overridden by the customer.

Validity & Expiry

• Valid for 180 days from date of credit.
• Partial usage resets expiry to 180 days from first use.
• Expired credits cannot be reinstated or refunded.

Exceptional Wallet-to-Bank Settlement

• The AIRSAVE Wallet is not intended for cash withdrawal.
• In limited and exceptional cases, AIRSAVE may, at its sole discretion, offer a one-time
  goodwill bank settlement.
• Both the goodwill wallet credit and the ₹300 goodwill fee refund are discretionary and
  may be modified or withdrawn at AIRSAVE’s sole discretion.
• Bank settlement is an optional service provided on request and the facilitation fee covers
  processing and compliance costs.
• Such settlement can be availed only if the wallet balance has not been used, partially
  or fully, at any point.
• The request must be raised within 15 days of wallet credit issuance.

Applicable Facilitation Fee (if and when a discretionary wallet-to-bank settlement is
approved):

• For fares ₹3,000 – ₹7,000 → ₹499 + applicable GST will apply.
• For fares ₹7,500 – ₹9,500 → ₹649 + applicable GST will apply.
• For fares ₹10,000 – ₹12,000 → ₹799 + applicable GST will apply.
• Applicable slab is determined based on airline fare (base + tax) rounded down to the
  nearest configured fare band.
• If the request is approved, the amount will be transferred within 7–10 business days
  from the date of approval.
• This option is discretionary, not an entitlement or passenger right.
• Promotional or bonus wallet credits are never eligible for bank settlement.
• Once any wallet credit is used, even once, the wallet-to-bank settlement option
  becomes permanently unavailable.

NatureofBooking - AIRSAVEADVANCE

• AIRSAVEAdvanceisanadvancereservationservice,notaninstantflightticket.
• Paymentofthereservationamount(whetherpaidinfullorviaFlexiPay)doesnot
  guarantee ticket issuance.
• Ticketissuanceisattemptedlaterandissystem-driven,strictlyasperAIRSAVE
  programrules.
• Ifissued,theticketwillbeissuedonorbefore21–24dayspriortothedateofjourney.
• Ifaticketisnotissued,refundsand/orwalletcreditswillbeprocessedstrictlyasperthe
  AIRSAVERefund s Wallet Policy.

The Primary Passenger Responsibilities–PayBookinginFull

Mandatory Travel Confirmation

• 34daysbeforethedateofjourney,AIRSAVEwillsendamandatorytravelconfirmation
  request.
• A72-hourresponsewindowwillbeprovided.
• Automatedreminderswillbesentapproximatelyevery24hours.

Ticket Issuance Timeline

• Uponsuccessfulconfirmation,AIRSAVEwillattemptticketissuance.
• Issuanceis subjecttoavailability,pricingconditions,andAIRSAVEprogramrules.
• TheAIRSAVEAdvanceprocessisdesignedtoreachadefinedoutcomeonorbefore21– 24
  days priorto travel.

RefundPolicy–PayBookinginFull

VoluntaryCancellationbythe primary passenger(BeforeTicketIssuance)

• 50%oftheAdvanceReservationAmountwillberetained.
• 50%oftheAdvanceReservationAmountwillberefundedtotheoriginalpayment
  method.
• Add-ons,ifany,willbefullyrefunded.
• BookingHandlingCSupport Fee areNON-REFUNDABLE.

VoluntaryCancellationbypassenger(After TicketIssuance)

• Norefundwillbeprovided.

Non-ResponsetoMandatoryConfirmation

• 40%oftheAdvanceReservationAmountwillberetained.
• 60%oftheAdvanceReservationAmountwillberefundedtotheoriginalpayment
  method.
• Add-ons,ifany,willbefullyrefunded.
• BookingHandlingCSupport FeeareNON-REFUNDABLE.

Unable-to-IssueOutcome

Thisoutcomeappliesonlywhenticketissuanceisnotpossibledespitecustomer
confirmationandcompliance,duetoavailability,pricingconditions,orAIRSAVEprogram
constraints.

InsuchUnable-to-Issuecases:

• 60%oftheAdvanceReservationAmountwillberefundedtotheoriginalpayment
  method,and
• 40%oftheAdvanceReservationAmountwillbecreditedtothecustomer’sAIRSAVE
  Walletforfutureuse,subjecttotheAIRSAVEWalletPolicy.
• Additionally, as agoodwillservice gesture,AIRSAVEwill creditthe customer’s
  AIRSAVEWalletwithanamountequaltotheAdvanceReservationAmount,as
  futuretravelvalue,subjecttotheAIRSAVEWalletPolicy.
• BookingHandlingCSupport FeeareNON-REFUNDABLE.

ImportantClarifications

• Thegoodwillwalletcreditisapromotionalservicecredit,notarefund,
  compensation, or cash equivalent.
• Walletcreditsdonotrepresentreturnedfundsanddonotaltertherefundalready
  processed.
• Allwalletcreditsareclosed-loop,non-transferable,non-cash,andgovernedstrictlyby the
  AIRSAVE Wallet Policy.
• Wallet creditscannotbeusedtoclaimlosses,damages,oradditionalcompensation.

AdditionalLayer—Market-PriceIssuanceOption(Conditional)

In certain Unable-to-Issue situations, AIRSAVE may, at its discretion, offerthe passenger an
optionalalternativetoproceedwithticketissuanceattheprevailingmarketprice. How
This Works

• Thepassenger will benotifiedthatissuanceunderAIRSAVEAdvancerulesisnot
  possible.
• Thepassengermaybeofferedanoptiontoproceedwithinstantticketissuanceat
  marketprice.
• Thisoptionrequiresexplicitpassengerconsent.

ResponseWindow

• Theprimary passengerwillbeprovided72hourstorespond.
• Automatedreminderswillbesentapproximatelyevery24hours.

Outcomes

Iftheprimary passenger Accepts

• Acceptanceconstitutesanewissuanceinstruction,independentoftheAIRSAVE
  Advance program outcome.
• Anypricedifferencewillbecommunicatedandmustbepaidforissuancetoproceed.
• Theticketwillbeissuedinstantlyattheprevailingmarketpriceaftercomplete
  payment.
• Onceissued,post-issuancerulesapply,andnorefundswillbeavailable.

Iftheprimary passenger DoesNotRespond

• Non-responsewillbetreated aspassengerinaction.
• ThebookingwillproceedundertheUnable-to-IssueOutcome.

Iftheprimary passenger Declines

• ThebookingwillproceedundertheUnable-to-IssueOutcome.

ForFlexiPaybookings,themarket-priceissuanceoptionwillbeofferedonlyafterfullbalance
payment is completed.

GeneralClarifications

• Non-responseis treated as passengerinaction,not cancellationbyAIRSAVE.
• Onceabookinglapses,itcannotbereinstated.
• AllfeesarechargedforplatformservicesandareNON-REFUNDABLE.

AIRSAVEAdvance–ConfirmationsPaymentProcess(FlexiPay)

UpfrontPayment

• IunderstandthatIampaying ₹1,047+applicableGSTnow.
• This amountrepresents apartialreservationcommitmentanddoesnotconstitutefull
  payment.
• Remainingpaymentrepresents theAdvanceReservationAmount.

Mandatory Travel Confirmation

• Sent34daysbeforethedateofjourney.
• 72-hourresponsewindowwithremindersevery24hours.

BalancePayment(FlexiPayOnly)

• Thebalancepaymentwillberequested30daysbeforetheDateofJourney.
• Customerswillbeprovideda72-hourwindowfromtherequesttocompletethe
  payment.
• Failuretocompletethepaymentwithinthiswindowwillresultinbookinglapse,asper the
  AIRSAVE Advance Booking policy.

TicketIssuanceTimeline

• Issuanceisattemptedonlyafterconfirmationandbalancepayment.
• IssuanceremainssubjecttoAIRSAVEprogramrules.
• Finaloutcomereachedonorbefore21–24dayspriortotravel.

Refund Policy – FlexiPay

Non-ResponseorBalance Payment Not Completed

• Booking lapsesduetopassengerinaction.
• Advancereservationserviceistreatedasconsumed.
• Norefundapplicable.

VoluntaryCancellation(BeforeIssuance)

• Ifbalancepaymentnotpaid:Norefund.
• Ifbalancepaymentpaid:
  • 50% retained, 50%refunded.
  • Add-ons refunded.
  • Fees non-refundable.

VoluntaryCancellation(AfterIssuance)

• No refund.

Unable-to-IssueOutcome–FlexiPay-balancepaymentpaid

• 60%oftheAdvanceReservationAmountwillberefundedtotheoriginalpayment
  method,and
• 40%oftheAdvanceReservationAmountwillbecreditedtothecustomer’sAIRSAVE
  Walletforfutureuse,subjecttotheAIRSAVEWalletPolicy.
• Additionally, as agoodwillservice gesture,AIRSAVEwill creditthe customer’s
  AIRSAVEWalletwithanamountequaltotheAdvanceReservationAmount,as
  futuretravelvalue,subjecttotheAIRSAVEWalletPolicy.

AIRSAVE WalletPolicy

AIRSAVEWallet – ImportantInformation

• AIRSAVEWallet credits are closed-loop servicecredits.
• Walletcreditsarenotcash,deposits,orsavings.

Wallet Credits May Be Issued Due To

• Unable-to-Issue outcomes, or
• PromotionalorgoodwillcreditsissuedbyAIRSAVE.

Usage Rules

• UsableonlyontheAIRSAVEplatform.
• Maximum₹300perpassengerperbooking(oravailablebalance,whicheverislower).
• Appliedautomatically at checkoutwhen eligible.

OrderofWalletCreditUtilization

When multiple types of wallet credits are available in a customer’s AIRSAVE Wallet, credits will
be applied in the following order only:

1. 1. Refund-relatedwalletcredits(includingcreditsissuedaspartofUnable-to-Issue
   outcomes),and
2. 2. Promotionalorgoodwillwalletcredits.

Thisorderofutilizationissystem-definedandautomaticandcannotbechangedor overridden
by the customer.

Limitations

• No interest.
• Non-transferable.
• Notredeemableforcashundernormalcircumstances.
• Donotoverrideairlineoradd-onrefundrules.

Validity s Expiry

• Validfor180daysfromdateofcredit.
• Partialusageresetsexpiryto180daysfromfirstuse.
• Expiredcreditscannotbereinstatedorrefunded.

ExceptionalWallet-to-Bank Settlement

• TheAIRSAVEWalletisnotintendedforcashwithdrawal.
• Inlimitedandexceptionalcases,AIRSAVEmay,atitssolediscretion,offeraone-time
  goodwill bank settlement.
• Suchsettlementcanbeavailedonlyifthewalletbalancehasnotbeenused,
  partiallyorfully,atanypoint.
• Therequestmustberaisedwithin15daysofwalletcreditissuance.
• A ₹2GG + applicable GST facilitation fee will apply.
• Iftherequestisapproved,theamountwillbetransferredwithin7–10businessdays from
  the date of approval.
• Thisoptionisdiscretionary,notan entitlementorpassengerright.
• Promotionalorbonuswallet creditsarenevereligibleforbanksettlement.
• Onceanywalletcreditisused,evenonce,thewallet-to-banksettlementoption
  becomes permanently unavailable.